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FCC Acts To Broaden TCPA Exemption for Schools

The Federal Communications Commission (FCC), in response to concerns raised by schools and the education community, yesterday took action that grants exceptions for certain school-related and emergency communications to parents and guardians under the Telephone Consumer Protection Act (TCPA).

We applaud this new FCC action and wanted to let you know about it, and what it may mean for your use of the SchoolMessenger Communicate notification service.

Join us for a webinar on Tuesday, August 23rd at 12pm Pacific/3pm Eastern to cover the new FCC ruling on TCPA and what it means for schools. Register for free at
Call Issues

There are several factors that can cause issues with dead air or unknown calls. SchoolMessenger’s success is dependent on the telephone provider’s service. Many times during storms there are power outages or issues with various switches or carriers like Verizon, Frontier, Time Warner, etc. that cause intermittent issues in our areas. Many of these providers main offices that supply service to our area are not located here in New York but are in other states and their weather can have an impact on our service area as well. It’s also possible in rural areas that telephone call are not getting routed properly. Attached is information from SchoolMessenger that outlines the call routing issues the FCC has discovered and what they are doing to combat the problem.

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