The South Central Regional Information Center (SCRIC) is a shared technology service provider in a 3-BOCES region consisting of 50 school districts. The SCRIC provides the following services:
OUR MISSION
To provide the most reliable, accessible, and efficient technology information systems and infrastructure that enables schools and BOCES to advance teaching and learning.
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Structure our services to provide school districts simple and flexible access to RIC services and resources based on their individual needs.
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Investigate feasibility of extending help desk coverage beyond normal business hours.
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Continue to re-structure services using a tiered approach.
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Implement a help desk / service desk as a single point of contact for submitting service requests and solving problems quickly.
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Minimize service "bundling."
Increase focus on the use of Internet technologies to improve access to applications and services.
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Develop staffing models and management processes to improve customer support to school districts and adapt to rapidly changing technology.
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Develop accountability and quality control metrics for services.
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Develop specializations in key technology areas such as Workstation Management, Operating Systems, Security, Disaster Recovery, VOIP, etc.
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Shorten turn-around time on hardware and software purchase requisitions.
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Conduct the business of the RIC as efficiently and cost effectively as possible using the latest technologies and established industry solutions.
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Continue to implement data storage technologies such as thin provisioning and data de-duplication to sustain massive growth of data.
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Continue to implement virtual server technologies for RIC - hosted services.
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Develop a regional directory design to streamline access to applications and open significant technology alternative to districts.
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Investigate and evaluate services available in the "cloud" as an alternative to traditional capital - intensive hardware and software (i.e. storage, email, server processing, etc).
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Evaluate the benefits/risks of using social software sites (i.e. youtube, facebook, twitter) to provide end-users easy access to information and support.
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Improve communications with school districts, BOCES, and RIC staff.
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Implement a South Central RIC Website for schools, BOCES, and staff as a single point of information about projects, services and events.
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Develop a mechanism to obtain feedback from districts participating in RIC services to identify problems and ensure services are meeting districts needs.
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Attend instructional technology meetings in the 3 - BOCES regions to ensure that the technology infrastructure provided by the RIC meets instructional demands.
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Maintain the safety, security and resiliency of technology infrastructure and data.
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Enhance the current Disaster Recovery Plan to address Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) for each application.
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Investigate data protection technology to ensure that restricts unauthorized use of confidential financial, student, and/or staff information.
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Complete an independent security risk assessment of the RIC Data Center systems.
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Ensure that RIC software applications and infrastructure remain technologically and financially viable.
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Begin to transition away from product-centric services and continue to focus on consulting and support to ensure that the RIC is able to quickly adapt to new and changing technology and software developments.
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Continually monitor and report to districts on new technology and software products that may provide improved functionality, simplicity, and/or cost savings.
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Develop new services and phase-out old services to meet the
evolving demands of school districts.
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Develop mechanism to obtain feedback from school districts about their interests and directions in data/application services and technology infrastructure services.
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Recognize and take action to change, discontinue, and/or create services that address districts needs and are consistent with Co-Ser guidelines.
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Effectively manage and control hardware and software assets.
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Develop and implement a hardware and software inventory process, license, warranty/maintenance tracking and contract tracking for equipment and services purchased through the RIC. Provide reports for school districts.
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Implement warehouse pool of shared spare equipment. Develop processes and services to provide quick replacement of standardized equipment.
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